Does Your Computer Have Malware on It?

Earlier this week, we wrote about a recent twist in so-called scareware schemes, where scammers send alarming messages to try to convince you that your computer is infected with viruses or other malware. Then, they try to sell you software to fix the problem. At best, the software is worthless or available elsewhere for free. At worst, it could be malware — software designed to give criminals access to your computer and your personal information.

The newest version of the scam begins with a phone call. Scammers call and claim to be computer techs associated with well-known companies like Microsoft. They say that they’ve detected viruses or other malware on your computer to trick you into giving them remote access or paying for software you don’t need.

So, what should you do if you get one of these calls?

Hang up. Legitimate companies won’t call you out of the blue and ask you to pay for tech support. If you’re concerned about your computer, call your security software company yourself on a phone number you know to be genuine.

What should you do if you’ve already responded to one of these scams?

Change any passwords that you gave out. If you use these passwords for other accounts, change those accounts, too.

If you paid for bogus services with a credit card, call your credit card provider and ask to reverse the charges. Check your statements for any other charges you didn’t make, and ask to reverse those, too.

And file a complaint with the FTC at ftc.gov/complaint.

Finally, what should you do if you suspect your computer has been infected with malware?

Stop shopping, banking, and doing other online activities that involve user names, passwords, or other sensitive information.

Update your security software, and then scan your computer. Delete anything it identifies as a problem. You may have to restart your computer for the changes to take effect.

If you can’t fix the problem on your own, your computer manufacturer or internet service provider may offer free tech support. If not, contact one of the many companies that offer tech support for a fee.

Once your computer is back up and running, think about how malware could have been downloaded to your machine, and what you could do differently to avoid it in the future.

Comments

MY EMAIL ISFULL OF SPAM AND THEY SEND DIFFERENT KINDS OF TRANSACTION METHODS ATM CARD;VISA CARD;THEY TOOK MY DETAILS WITH MY BANK ACCOUNT NUMBERS BECAUSE I GAVE THEM IF COMPENSATION FUNDS THE SENT TO ME IS SEEMS REAL. SO NOW I NEED TO GET THE RIGHT AND REAL MY COMPENSATION FUND AND PLZ HELP ME TO CONTACT WITH THE RIGHT PERSONS.

Visit the FTC's identity theft website to address these issues.

no, my computer is safe.

My computer does not have malware on it.

I HAVE BEEN CONTACTED BY A COMPANY CALLED REMOTE USERS .ORG ,I GAVE THEM INFORMAION ABOUT MYSELF AND THEY CHARGED MY BANK ACCOUNT 79.00 THAT I DID NOT KNOW ABOUT AND THEY CHARGED ME 17.95 A MONTH TO MONITOR. I HAVE SINCE DELETED ALL THE MALWARE THEY SOLD ME AND I DO NOT NO WHAT TO DO ABOUT THE MONTHLY AMOUNT , PLEASE ADVISE.........

Contact your bank right away, and tell them that you did not authorize the charges. The bank may provide refunds, and certainly will put a stop to any additional charges.

This happened to me on Oct 30th via a online search I did to inquire about Credit report History....within 24 hours they charged my account without my permission and I can't get any satisfactory help from this website called: ScoreSense, FreeScore360.com is exact web address....Im so mad at myself for even sharing any vital info. I hope you recoup everything. I wish you the best.

How exactly do I find out if I have Malware on my computer Laptop? Im not too familiar with how to navigate thru some simple tasks such as this.

Not a comment but an idea on how to give the best in reporting problems in return...By reading many FAQ we are very limited in modern technology terms...So why not we improve it by "ON SCREEN SNAP SHOT REPORT"...Hope my suggestion is taken with no ___...

I received failed e mails presumed to sent by me to my contacts eventhough I did not do this activities. I changed my password but it started again after a couple of days. It continues for about a month. When I check the contents of my account I realized that I have my Social security number and application letter inside. I assumed that my e mail account has been compromised so I cancelled that e mail acoount. Please advise if I still need to anything else. Thanks

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