Tech Support Scams: Part 2

Computer Screen WarningThey’re baaaack!

No, not poltergeists. Scammers. And they want your last penny.

We’ve written before about tech support scams — where a caller claims that your computer has a terrible virus and needs immediate attention. The scammer asks for remote access and then charges you for “fixing” a problem that wasn’t there.

Now, they’re working the phones again, and they claim that if you paid for tech support services, they can get you a refund. We’ve heard about several variations of this scam:

  • They might ask if you were happy with the service. If you say no (and you probably will), they claim they can get you a refund.
  • Or they might say that the company is going out of business and providing refunds to people who already paid.

Once they’ve got you hooked, they claim that they need your bank or credit card account number to process the refund.

They might say that you need to create a Western Union account to receive the money. They may even offer to help you fill out the necessary forms — if you give them remote access to your computer. But instead of transferring money to your account, the scammer withdraws money from your account.

So, what can you do if you paid for bogus tech support services?

  • File a complaint at ftc.gov/complaint.
  • If you paid with a credit card, call your credit card company and ask them to reverse the charges.
  • Hang up on callers who offer a refund in exchange for your bank or credit card account number or a Western Union account.
Blog Topic: Avoid Scams

Comments

What does this mean was a credit card or scam used in my name?

Our MAC was hacked into last month.Last nite we were advised that aload of spam was trying to get into our E_Mail by Cox who gave us a new pin#.

I feel sad for the people that have and will get that done to them. To the ones that r doing it god will deal with you when it's time

Are you kidding me, you use a mad up entity as someone who will deal with the scammers when you yourself are a scammer saying a god exist.

Stop sending me emails

I searched for your email address in our subscriber lists and could not find it. If you receive email updates directly from OnGuardOnline.gov, there is always a one-click unsubscribe at the bottom of the email. You can also use this link to manage your subscriptions.

I always tell ppl if they say i can get money i jus tell them to mail it to me if they dont know my address then they dont know Me I never give out any personal info thats jus plain out stupidity

what do you do immediately if your computer has been taken over by a scammer because you provided them with personal information for your computer because they convinced you your computer had a virus? Do you turn the computer off? Unplug it?

It's a good idea to turn off the computer if a scammer is connected to it. When you turn it back on, run a security scan, and change any passwords that you gave to the scammer. You can find more tips in our article about tech support scams.

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