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Consumer Alert

What’s a verification code and why would someone ask me for it?

Alvaro Puig
When you log into your bank or credit card account, you might get a text message or email with a verification code. You then enter it at the login screen to confirm it’s really you. That’s a form of two-factor authentication that adds a layer of security to your account — and keeps would-be scammers and hackers out.
Consumer Alert

Never move your money to “protect it.” That’s a scam

Jennifer Leach
People are losing big money to scammers running complicated scams. The scams usually involve someone supposedly spotting fraud or criminal activity on one of your accounts, offering to help “protect” your money, sometimes asking you to share verification codes, and always telling you to move money from your bank, investment, or retirement account. And every bit of it is a scam.
Consumer Alert

Did someone send you to a Bitcoin ATM? It’s a scam

Jennifer Leach
Is there a legit reason for someone to send you to a Bitcoin ATM? The short answer is NO. Will someone from the government send you to a Bitcoin ATM? NEVER. If you’ve followed this Anatomy of a Scam series, you know there’s more to it than that.
Consumer Alert

New tech support scammers want your life savings

Amy Hebert
As we continue our deep dive into imposter scams, we’re taking a look at a new twist on tech support scams. Ever deal with a tech support scam? A warning pops up on your computer. It says your computer has a virus and gives you a number to call for help. You often end up paying hundreds of dollars to a scammer who pretends to deal with the fake virus. Now scammers are upping the stakes — instead of hundreds of dollars, people are unknowingly handing over tens or even hundreds of thousands of dollars to tech support scammers. Here’s how.
Consumer Alert

Did you get a call or text about a suspicious purchase on Amazon? It’s a scam

Alvaro Puig
One way to spot a scam is to understand its mechanics. A new and complicated scam starts with a call or text message about a suspicious charge on your Amazon account. But it’s not really Amazon. It’s a scammer with an elaborate story about fraud using your identity that ends with you draining your bank or retirement accounts.
Consumer Alert

Sure ways to spot a scammer

Jennifer Leach
Scammers say and do things that can tell us they’re lying — and they’re not who they pretend to be. Of course, to hear or see those clues, we have to get past the panic scammers make us feel, thanks to the so-called emergencies they try to create. And since scammers are convincing, that can be hard to do. But recent scams are costing people their life savings, so here are some sure ways to spot the scammer.
Consumer Alert

Sham charity turns the Big C into a Big Con. Here’s what to know to avoid a cancer charity scam

Larissa Bungo
The pleas pulled at heartstrings — donate now to help women struggling with breast cancer pay their rent or their utilities — and generous people responded. In truth, barely a penny of every dollar donated went to cancer patients. Today the FTC and ten state partners sued the so-called “charity” that lied to donors about helping cancer patients.
Consumer Alert

Celebrate National Consumer Protection Week. Talk about scams

Samuel Levine
That call or text might not seem like a scam. It might look like it’s Apple or Microsoft, saying there’s a problem with your computer. (It’s not.) It might seem like it’s Amazon, saying there’s a problem with an order. (Also no.) It might even sound like your grandchild, calling with (supposedly) an emergency. (Still no.) All of these are scammers. This is National Consumer Protection Week (NCPW) and we’re inviting you to join us in talking about scams just like these.
Consumer Alert

Will your bank or investment fund stop a transfer to a scammer? Probably not

Karen Hobbs
We expect banks and brokers to keep our money safe. We think they’ll stop or warn us about suspicious transfers out of our accounts. But do they? Scammers are exploiting that trust and getting people to transfer their money and drain their retirement accounts to “protect” or “safeguard” or “legalize” it. The truth? The money gets stolen, and banks and brokers won’t get it back from the scammer.
Consumer Alert

Think you know what the top scam of 2023 was? Take a guess

Larissa Bungo
Every day people report to the FTC the scams they spot. Every year, the FTC shares the information we collect in a data book which tells a story about the top scams people tell us about – so we can all spot and avoid them.