FTC Combats Tech Support Scams

The Federal Trade Commission cracked down on a massive international scam that tricked tens of thousands of computer users into believing their computers were riddled with malware and then paying the scammers hundreds of dollars to “fix” the problem.    

According to complaints filed by the FTC, the scammers called computer users and claimed to be affiliated with legitimate companies, including Dell, Microsoft, McAfee and Norton, and played on people’s fear of computer infections and hackers.

After getting people on the phone, the callers allegedly claimed they had detected malware that posed an imminent threat. To demonstrate the need for immediate help, the scammers directed people to a utility area of their computer and falsely claimed that it demonstrated that the computer was infected. Here’s a screenshot of what computer users saw:

Sample Windws Event Viewer

In reality, these warning messages appear on most computers and are a normal part of the computer’s operating system. They don’t mean that the computer is infected. But that didn’t stop scammers from claiming otherwise. Here’s an actual conversation between one of the scammers and an undercover FTC investigator:

Callers then directed people to a website that would allow the scammers to access the computer remotely. The scammers offered to rid the computer of malware for fees ranging from $130 to $330. The charges were for completely unnecessary repairs and warranty programs, and for software programs that are available for free.

At the request of the FTC, a U.S. District Court Judge has ordered a halt to the alleged scams pending trial, and has frozen the U.S. assets of six operations named in FTC complaints. 

Today, the FTC also released new tips for computer users to help them spot and stop tech support scams and a new video to help people protect their computers from malware:

The FTC acknowledges and appreciates the support it received from the Australian Communications Authority (ACMA), the Canadian Radio-television and Telecommunications Commission (CRTC), and the United Kingdom’s Serious Organised Crime Agency, each of which provided invaluable assistance to the FTC. The CRTC and ACMA also brought administrative actions for violations of their Do Not Call laws.

Later this week, we’ll write more about what you can do to avoid these scams and protect your computer from malware.


The above video talking about how to keep computers safe and secure needs to add something about not running as Administrator all the time and having a password on Administrator accounts.

I think this has happened to me ,They got 500.00. i paid through safecart.Do you think I can get my money back?

If you paid with a credit card or an online payment provider, contact them right away to ask for a refund. I would also contact the website where you bought the service and ask for a refund.

This is terrible. We can only do so much regarding protecting ourselves online but there are still people who like to take advantage. Despite the fact that spreads like wildfire, I am not very comfortable putting my invoices to an untouchable storage. There is just a lot of stress regarding this matter.

call 888 766 7543 or 888 766 3693 work 3rd paty google problems and g mail problems.they are doing same thimg as above malware ans infeted adware spy s on your whole computor.bank accounts are all compromissed

Received call 425-668-9652. Clamed to be from windows?? and said my computer was infected. Told them I did not trust them and would not allow them to tell me what to do on my computer. Eventually he hung up. Had Indian accent.

How do I report them??? I have two of their phone numbers. Note that I never opened my computer in that I knew the call was a scam in thr first place. Knowing that they are a scam, how is it they're still in business. phone numbers are 855-243-2038 and 855-428-9679

You can report them at ftc.gov/complaint.

Well I am glad the government cracked down but - newsflash:-

I got a call of this type In July of this year and one last week and again today. The call shows up in Caller ID as Private Name and Private Number which does not help when you want to report this activity via the FTC National Do Not Call Registry on line complaint form The call last week and today was from a company calling itself Microtek or Microtech and matched exactly the description in this above article. I just hung up the phone as soon as I realized what these guys were after but there are lots of gullible PC users out there. Time for further government action to put these scumbags out of business again!

WINDOWS 10 BADWARE, Microsoft Edge BADWARE, My six month old laptop Trashware it came pre installed.I can't even play a game of Canasta at my favorite paid site or get a macaroni and cheese recipe online because my laptop is loaded with pop up infectionware malware. Where is the regulation and enforcement? Will I be notified of the class action law suit and will I be compensated for my loss
Thanks Microsoft

Here are some phone numbers they told me to call to verify
800 471 6312 support 844 814 6644 but the caller ID gave was a number 813 990 0958
Here 3 other caller ID'ed numbers all used Dells name
800 425 2067 said 888 Service kyle TX 512 256 7758
217 375 4188 773 158 6681

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