Hotel Fees That Are More Than You Bargained For

When you book a hotel room online, you expect that the rate you see is the rate you’ll pay, right?

To help make sure that’s the case, the FTC is sending warning letters to 22 online hotel reservation sites that may be violating the law by not including mandatory fees, which can add as much as $30 a night to your stay, in some of the prices they quote online.

These extra costs, often called “resort fees,” might be for fitness facilities or internet access. But what matters is that you must pay them whether you use the services or not. Many people who complained to the FTC said they didn’t learn about the additional fees until they arrived at the hotel, after they made an online reservation for what they thought was the full price.

Knowing about extra fees lets you compare rates for different hotels fairly. If you’re not sure whether a website is showing you the whole price, call the hotel and ask if they’ll add a resort fee or any other mandatory fee. Ask them to tell you the total price.

Listing the resort fee near the quoted price or in the fine print — or referring to other fees “that may apply” — doesn’t cut it. If you find out a hotel hasn’t told you the whole story about mandatory fees, in addition to complaining to the company, file a complaint with the FTC.

Tagged with: advertising, buying
Blog Topic: Be Smart Online


these should also be effective in Nigeria.because foreign employees make use of this hotels

One major international hotel chain in which I am platinum with their loyalty program offered promotion to earn free nights. I earned a few and redeemed a free night at one of their properties. Only to find out right at time of checkout that they imposed a $60 resort fee!! They tried to convince me that the 'free' portion of the offer didn't apply to 'resort fees'. So after paying $180 in resort fees for my 3 'free' nights, I was left with a bad taste. To me, and likely any consumer, 'FREE' means 'FREE', unless they forewarn you at time of booking - not ANYTIME after!

this is common in Palm Springs and other areas why isn't the FTC enforcing the law? It's just like the do not call list also not enforced by the FTC
is the FTC on vacation?

There should be a crackdown on hotel advertising just like the airline fees & taxes shakeup a short time ago. The advertised rate should include all fees to foster transparency and make true price comparisons possible.

Yes,usually hotel takes the extra fees which ain't shown before.

I never use the "resort fees" amenities. Why should I pay for something I don't use. The American public is being ripped off! Stay somewhere else - that will stop the fraudulent resort fees.

Leave a Comment

Comment Policy

Read Our Privacy Act Statement

It is your choice whether to submit a comment. If you do, you must create a user name, or we will not post your comment. The Federal Trade Commission Act authorizes this information collection for purposes of managing online comments. Comments and user names are part of the Federal Trade Commission’s (FTC) public records system, and user names also are part of the FTC’s computer user records system. We may routinely use these records as described in the FTC’s Privacy Act system notices. For more information on how the FTC handles information that we collect, please read our privacy policy.