Blog topic: malware

Been hacked or hijacked? Read this.

Your email’s been hacked — what do you do?

Your computer’s been hijacked by malware — how do you get it back?

If you’re not sure where to start — or you’re the person everyone asks for help getting started — we’ve got two new videos, in English and Spanish, with the steps to help.

Hijakced Computer video image with play button

There is no Bureau of Defaulters

The email says it’s a court notice from the Bureau of Defaulters Agency-FTC with your arrest warrant record attached. It says you’ve ignored their efforts to contact you, so now your Social Security number is on hold by the federal government, you’ll be prosecuted for fraud, and you’ll owe all kinds of money when you’re found guilty. You’ve got just 24 hours to respond.

It’s not true. There is no Bureau of Defaulters, and the FTC doesn’t send emails like this to people.

Blog Topic: Avoid Scams

Technology tips for domestic violence and stalking victims

We love technology. So it’s disturbing when it’s used to threaten or harass people – especially domestic violence and stalking victims. 

Blog Topic: Be Smart Online

For 2015 — resolve to back up your digital life

What’s worse than losing all the photos and important files on your computer? Knowing you could have prevented it.

Back it up

FTC cracks down on tech support scams

“Your computer is damaged ... we’ll help you fix it.” It’s the latest twist on tech support scams: Scammers sell software online that claims to increase your computer’s performance. They lure you to their websites with pop-up ads or web searches. Then, they tell you to call a phone number to activate or register the software. On the phone, they ask for remote access to your computer and then tell you that your computer has many errors that need to be fixed immediately.

Free pizza? Nope — just free malware

It’s Pizza Hut’s 55th anniversary, the email says, and you can join in the celebration by getting a free pizza at any of its restaurants. Just click on the “Get Free Pizza Coupon” button.

Don’t do it. There’s no free pizza. Clicking on the coupon will just install malware on your computer.
 

Think it’s E-Z?

Love breezing through tollbooths with your E-Z Pass? A new scam is taking advantage of that.  

Here’s how it works: You get an email that appears to be from E-Z Pass. It has the E-Z Pass logo, and says you owe money for driving on a toll road. It also provides a link to click for your invoice. 

Guess what? The email isn’t from E-Z Pass. If you click on the link, the crooks running this scam may put malware on your machine. And if you respond to the email with your personal information, they’re likely to steal your identity.

Court tells tech support scammers to pay up

A U.S. District Court recently ordered the operators of several international tech support scams to pay more than $5.1 million for convincing people that their computers were riddled with viruses and then charging for bogus support services.

We’ve written before about tech support scammers. They call and claim to work for well-known companies like Microsoft, Norton or McAfee. They say your computer is infected with malware and then ask for remote access so they can “fix” it. Or they place ads in online search results to trick you into calling them.

computer and phone

Blog Topic: Avoid Scams

It’s Game Over for Gameover Zeus

The Department of Justice recently announced a multinational law enforcement effort to disrupt the Gameover Zeus Botnet.

What is it and why care about it? Gameover Zeus is malware designed to steal banking and other credentials from home and business computers.

“Pending FTC complaint” emails are fakes

Have you gotten an email with the subject line “Pending consumer complaint” that looks like it came from the FTC? The email warns that a complaint against you has been filed with the FTC. It asks you to click on a link or attachment for more information or to contact the FTC.

These emails pull out all the stops to look official: They have an FTC seal, references to the “Consumer Credit Protection Act (CCPA)” and a “formal investigation,” and what look like real FTC links. The truth is that they’re fakes.

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