Resolving Identity Theft? How to Help

FTC staff has a proud history of collaborating with legal services and victims’ rights groups, sharing legal resources and information and training hundreds of advocates throughout the country about a number of important consumer protection issues. Along the way, we’ve gotten many questions about how to help people reduce their risk of identity theft — and how to help them recover from the crime. 

This new video describes two comprehensive FTC resources for dealing with identity theft:

  • Taking Charge has step-by-step instructions that explain what victims should do now, what to do later, and how to track their progress.
  • The Guide for Assisting Identity Theft Victims has tools for advocates to help victims of identity theft who need more support — for example, those who are struggling with uncooperative creditors or credit reporting companies, or those who have language or health challenges.  

Identity theft can ruin a person’s financial status, credit history, and reputation, and at best, can be a real headache to resolve. Whether you’re an identity theft victim yourself — or  advocating for one — these FTC resources can be a big help. Let us know how you’ve used them.


I have been dealing with the aftermath of Identity Theft since it first began in Novrnber 2011. I thought I had regained my credit reputation after many sleepless nights worrying about the issues I faced, then in February of 2013 I suddenly was barraged again with an old issue that I had cleaned up with the original creditor, was absolved of responsibility from the theft of a credit card - then an unscrupulous collection agency began calling me day and night, all hours of the day, even called me on Christmas Day - it has been horrifying !! Then when my credit score finally began to recover, (I had a score of 771), this collection agency reported to the credit bureaus that I had opened up a NEW ACCOUNT with them from the original stolen credit card, added an exta $500+ to the balance, and in one month I watched my credit score drop to 522. I filed dispute after dispute with all three agencies, but to no avail. I have tried tp get the collection agency removed, but the credit agencies refuse to budge. I feel like I am swimming upstream. Nothing I do helps, even proving to them with a letter frim the original creditor that I am not respinsible..

What a frustrating experience! Did you create an identity theft report? If so, the credit reporting agency must block information that is the result of the theft. Here's how to go about it:

I am still struggling to resolve ID Theft issues on my accounts. I have been unable to access my e-mails for over a month now. I am unable to monitor my progress for now.

Hmmmm, sounds promising to do.I hope it really works?

i can'y open my email address, i think there's someone using it and they change my password..pls help me to resolve this..thank u

If you cannot access your email, you should contact your email provider directly. Look for a "contact us" link on the website where you login.

I am trying to get my acct back on IMVU plz help

Hi, Joel,
To get back onto the site, try the "Contact Us" link at the bottom of the IMVU homepage. Send a message to the site and let them know you need to reset your password/account. Good luck.

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