Counsel, Division of Consumer & Business Education
Have you ever snagged a great deal right from your tablet? Or maybe you’ve donated to a charity from your phone? Then you know first-hand that mobile technologies give us unprecedented efficiency and convenience. The FTC is addressing the issues that affect consumers as new mobile technologies come on the scene. The Commission has sued companies that have broken the law, held workshops about mobile commerce, and issued several reports documenting the state of mobile privacy, security, and consumer protection.
So when our sister agency, the Consumer Financial Protection Bureau, put out a call to learn more about financial services and mobile technology, especially as used by underserved consumers, the FTC lent its support and sent comments. Here are some of the points we highlighted about the challenges consumers face when using mobile financial services.
If you have children under 13, do you know about COPPA — the Children’s Online Privacy Protection Act? Websites and services covered by COPPA must get your consent before they collect personal information from your child, and they must honor your choices about how that information is used.
That’s why Yelp — the online review service — is getting less than five stars from the FTC.
The new school year is in full swing and National Cyber Security Awareness Month is around the corner. What better time to talk to the kids in your life about online safety. Many of our readers are doing just that — and using Net Cetera: Chatting with Kids About Being Online as the basis for the conversation.
Over 1 million copies of the new Net Cetera have been distributed throughout the U.S. since January 2014. Time and time again, our readers have told us they think Net Cetera is a valuable tool.
What defines “community”? Is it where you live? Your racial or ethnic identity? Your age? Your income? Whether you’ve served in the military? The concept of community can be very personal.
Regardless of how you define your community, the FTC cares about stopping scams you deal with, and preventing others from taking root. The FTC is hosting a workshop on October 29, 2014, called “Fraud Affects Every Community.”
News reports of large-scale data breaches — like this week’s announcement from Home Depot — have prompted some of our readers to ask about a credit freeze. Also known as a security freeze, this tool lets you limit access to your credit report, which makes it more difficult for identity thieves to open new accounts in your name.
You got a robocall from someone working with the FTC with a message that promised to help you get a refund from the agency. If you ever lost money to a scam, it might have been a tough call to ignore. Turns out ignoring the call would have been the right call because — you guessed it: it was a scam.
The FTC recently attended DEF CON 22, and challenged the tech-savvy to help us zap “Rachel from Cardholder Services” and her robocall buddies. How? The agency hosted a contest to see who could develop a cutting-edge robocall honeypot — an information system designed to attract robocallers, and help researchers and investigators understand and minimize illegal calls. Today, the FTC announced the winners, who will receive a combined total of $12,000 in prizes.
You get an email from your boss’s boss requesting that you make a wire transfer to a new vendor. The email is marked urgent, so you ignore the 20 others that need your attention to take care of it. You handle wire transfers all the time, and you’ll definitely score points for responding so quickly, right? Maybe not.
In a recent scheme, sometimes called “masquerading,” a hacker poses as a senior executive and asks an employee to complete a financial transaction, like a confidential business investment or a payment to a vendor. Once money is wired to a bogus account, it can be nearly impossible to recover.